Frequently Asked Questions
Everything you need to know about your official merchandise order.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location and can take between 10-21 business days.
Can I return or exchange an item?
Yes, we accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please note that limited edition items and music media must be in their original sealed packaging.
Are these products official Rolling Stones merchandise?
Absolutely. All items sold on this store are 100% official licensed products authorized by the band and their management.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
How can I track my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
What should I do if my order arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our support team immediately with your order number and photos of the damage for a replacement.